Phone and Internet Outages
Status of Telecommunication Services
Telephone and internet service can be disrupted with little to no warning.
Check with telecommunications providers for the latest status:
- New North Networks: https://newnorth.ca/
- Northwestel: https://www.nwtel.ca/service-outages
- SSI Canada: https://www.ssicanada.com/status/
9-1-1 Service
If 9-1-1 is not available, alternative phone numbers to reach emergency services will be activated:
- 867-765-8337
- 867-446-6149
- 867-446-6151
If land line and cell networks are both disrupted, these alternative emergency phone numbers will not be available. In this case, please go directly to the RCMP detachment or Health Center.
8-1-1 Service
8-1-1 Service might not be available during phone and internet outages. Please wait for phone and internet service to be restored. In case of emergency, go to the emergency room or your local health centre.
During an internet outage, you can dial 1-844-259-1793. If you are using your cell phone, try turning Wi-Fi calling off.
Emergency Wildlife phone numbers
The Emergency Wildlife phone numbers may not be operational during phone and internet outages. Please be extra cautious of wildlife in the area. If you see bear activity during the day, please report it to your local Wildlife Officer by visiting your regional ECC office. For bear safety information go to: https://www.gov.nt.ca/ecc/en/services/bear-safety
Accessing government programs and services during a telecommunications outage
GNWT phone lines and internet may be disrupted during telecommunications outages and GNWT websites may not be available as a result.
Health and social services
Health and social services programs and services remain available throughout telecommunications outages. For details, please see the process for accessing health and social services during telecommunications outages.
Getting emergency information during a telecommunications outage
Community governments are primarily responsible for managing emergencies in their community. Find out if your community government has a plan for communicating during a telecommunications outage. You should check and find out before an emergency happens, so you know where to find information. Check your local government’s website or social media pages for local information. ·
- Can't find this info? Ask your local government where to find it.